FAQ

Frequently Asked Questions

Is your baking facility a gluten-free facility?

No, but all of our ingredients are 100% gluten free. We do everything possible to create a completely gluten-free kitchen.



Are all of your ingredients organic?

We do our best to use organic ingredients as much as possible.  When we are not using organic, we choose healthy all natural ingredients for each of our products.



Are your products made with preservatives or additives?

No, our products never contain any kind of preservatives or additives. We choose only wholesome, all natural products for our creations.



What flours do you use in your products?

Most of our products are made from whole raw almonds and organic gluten free oats. We grind each one individually.  We also incorporate flax meal and pecans. In addition to these flours we make a handcrafted flour mixture from organic brown rice flour, millet flour, sorghum, coconut, tapioca, and cornstarch. On occasion we will incorporate other gluten free flours for flavor. All flours are organic.



What are your products sweetened with?
Our motto when it comes to sugars – Less is Better. We believe that even baked goods can be made with very little sugar and still taste fantastic!  Our main goal is to have a healthy sweet treat for you.  For this reason we add just a touch of one of the following in each product. Organic honey, organic Agave, organic pure cane sugar, or organic brown sugar.



How do we know what ingredients are used in your products?

All ingredients are clearly listed on each packaged product and next to each item on our website.



What makes your products stand out from the rest of the market?
We make every effort to put only wholesome healthy ingredients into each of our products.  We cut the fat and sugar as much as possible without compromising the taste. We use ingredients that promote good health including; almonds, whole oats, flaxmeal, and coconut, just to name a few. We believe in indulging and feeling good about it!Many of our products are dairy free or vegan.



What’s special about your granola?

We’ve done quite a bit of research in this area and feel that what we offer is the best you can get.  Most granolas consist mainly of oats with the addition of some nuts and fruit. They all have a significant amount of sugars and oils added. Our Mendo Munchie GranOla is made with all natural and organic ingredients.  We incorporate a balanced mix of whole grains, nuts, seeds, and organic dried, unsulfured apricots. It contains no oil and just a touch of honey, ginger, and vanilla for that hint of sweetness.  Our Mendo Munchi GranOla is perfect by itself, added to plain yogurt, or topped with your choice of milk.  You’ll not only love the taste of our granola but you will feel good after eating it.



What makes your cookies, brownies, and cupcakes so special?

We take the time to handcraft each item by mixing our own flours and nuts and adding just the right amount of ingredients to give them that rich nutty flavor. Our chocolate is organic fair trade, soy free, 55% cacao from Equal Exchange http://www.equalexchange.coop Our cupcakes are topped with a whipped, honey sweetened coconut oil rather than a traditional sugar based frosting. They will always leave you wanting more and guilt free even after that second one!



What is your packaging like?

Again, we believe that less is more.  We use minimal packaging for our products, just enough to keep them fresh and safe.  We use eco-friendly packaging that can either be re-used or re-cycled.  We can gift wrap your items on request and it will be simple and eloquent.  If you would like to add a special note we can do that too.

Shipping and Storage Questions?


When will my order ship and when will I receive it?

Shipments are mailed Monday through Thursday. You should receive your order within 2-3 days. We cannot guarantee an exact arrival date. If you have special shipping requests, please note in the comments section of the order form.



How do you ship packages? Ground is used for most orders shipped in the U.S. Other sources may be used on request.

Which carrier do you use?

FedEx Ground is used for most orders shipped in the U.S. Other sources may be used on request. We do ship outside the United States and rates will vary accordingly.
 
What are your shipping rates?
Shipping rates based on weight of the product and vary depending on destination.  
The shipping charge will be added to your order at checkout.



What is the shelf life of your products?
Most products can be stored at room temperature for up to one week.

How should they be stored?

All products can be refrigerated up to 3-4 weeks and frozen for up to 3 months. Products are best served fresh. 

You can find Mendocino Gluten Free Products at these locations: 
Mendocino

Harvest at Mendosa’s – 10501 Lansing St (707) 937-5879
Corners of the Mouth – Natural Food Store 45015 Ukiah Street,  707-937-5345
Fort Bragg

Harvest Market – 171 Boatyard Dr  (707) 964-7000
Down Home Foods – 115 S Franklin St (707) 964-4661
A-frame-Espresso Drive-Thru – 1080 S Main St (707) 964-3350
B & C Grocery – 401 E Oak St  (707) 964-2219